Privacy Policy for Lily & Lilac Candle Co.

Effective Date: July 19, 2026

At Lily & Lilac Candle Co., your privacy is important to us. We are committed to protecting your personal information and ensuring that your shopping experience with us is safe, secure, and enjoyable. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our brand.

1. Information We Collect

When you visit our website, make a purchase, sign up for updates, or contact us, we may collect the following information:

• Personal Information: Name, email address, phone number, billing address, shipping address, and payment details needed to process your order.
• Order Information: Products purchased, order history, preferences, and customer service inquiries.
• Website Information: IP address, browser type, device information, and website activity collected through cookies or similar technologies.

We only collect information that is necessary to provide our products and services, improve your shopping experience, and communicate with you.

2. How We Use Your Information

Your information may be used to:

• Process and fulfill your orders
• Provide customer support
• Communicate order updates, shipping notifications, and important service information
• Send promotional emails or updates (only if you choose to subscribe)
• Improve our website, products, and customer experience
• Prevent fraudulent transactions and protect the security of our customers

3. Payment Information

All payments are processed securely through trusted third-party payment providers. Lily & Lilac Candle Co. does not store your complete credit card or payment information on our servers.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share information only when necessary with trusted service providers, such as:

• Payment processors
• Shipping and delivery providers
• Website hosting and e-commerce platforms
• Marketing or email service providers (only for business-related communications)

These providers are only permitted to use your information to perform services on our behalf and are required to protect your information.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. Cookies help us understand how visitors use our website, remember preferences, and provide a smoother shopping experience.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Email Communications

If you choose to subscribe to our mailing list, you may receive updates about:

• New products and collections
• Special offers and promotions
• Brand news and announcements

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

7. Protecting Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable methods to protect your information, no online transmission or storage method can be guaranteed to be completely secure.

8. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your personal information (where applicable)
• Opt out of marketing communications

To make a privacy request, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites or services. Lily & Lilac Candle Co. is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website and products are not intended to collect personal information from children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent.

11. Changes to This Privacy Policy

Lily & Lilac Candle Co. reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Lily & Lilac Candle Co.
Email: info@lilyandlilaccandleco

Website: lilyandlilaccandleco.com

Thank you for trusting Lily & Lilac Candle Co. with your personal information. We appreciate the opportunity to create beautiful, luxurious products and experiences for you.