Shipping Policy for Lily & Lilac Candle Co.

Effective Date: July 19, 2026

At Lily & Lilac Candle Co., we carefully handcraft and package each order with love and attention to detail. We want your shopping experience to be as beautiful and enjoyable as our products, which is why we take great care in preparing and shipping your items safely.

Order Processing Time

All orders are handcrafted, packaged, and prepared with care. Please allow:

• Processing Time: 1–3 business days before your order ships
• Custom or larger orders may require additional processing time, and we will communicate any delays with you.

Please note that processing times may vary during holidays, sales events, or high-volume periods.

Shipping Methods & Delivery Times

Once your order has been processed, it will be shipped using a trusted shipping carrier. Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

• Canada: Approximately 3–10 business days after shipment
• United States: Approximately 5–12 business days after shipment
• International Orders: Not currently available

Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or circumstances beyond our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information (when available). Please use the tracking number provided to monitor the progress of your delivery.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout. Please double-check your address before completing your order.

Lily & Lilac Candle Co. is not responsible for packages that are delayed, lost, or delivered incorrectly due to an incorrect address provided by the customer.

If you notice an error with your shipping address shortly after placing your order, please contact us as soon as possible. We will do our best to assist; however, changes cannot be guaranteed once an order has entered processing.

Damaged or Lost Packages

We take great care to package our candles, wax melts, bath products, and self-care items securely. However, once a package has been handed over to the shipping carrier, it is the responsibility of the carrier to deliver it safely.

If your order arrives damaged:

1. Please contact us within 48 hours of delivery.
2. Include your order number and clear photos of the damaged product and packaging.
3. We will review the situation and work with you to find the best possible solution.

For packages marked as delivered but not received, please check with household members, neighbours, and your local delivery provider before contacting us.

Local Pickup (If Available)

If local pickup is offered, customers will receive instructions regarding pickup location and availability after their order has been processed.

Shipping Restrictions

Due to the nature of some products, extreme temperatures may affect candles, wax melts, and bath products during shipping. We recommend bringing packages indoors promptly after delivery to protect the quality of your items.

Lily & Lilac Candle Co. is not responsible for damage caused by heat, cold, or improper storage after delivery.

Questions About Your Order

We are always happy to help. If you have questions about your shipment or need assistance with your order, please contact us:

Lily & Lilac Candle Co.
Email: info@lilyandlilaccandleco
Website: lilyandlilaccandleco.com

Thank you for supporting our small business. Every order is made with care, and we are grateful to be part of your self-care moments and home rituals. 💜